Return instructions

Any visible defects or deficiencies must be reported to us in writing (email) within three days after delivery.

Please indicate your intended return and the reason within 14 working days after receipt of the order to : info@exive.eu.

Please wait for our response before returning the product. We will contact you to make an appointment.

Make sure the product is in its original packaging and you are in possession of the original invoice. Do not remove any labels and make sure the packaging is good. Subject to legal obligations, we will not take back any items that have been used or have been delivered to the buyer more than 14 days ago. This will be assessed by us upon receipt.

The costs for a return will be for the account of the sender and for all returned goods a handling fee of ten percent will be charged.

You will receive a confirmation from us that your package has been received by us. Be sure to keep your proof of shipment.