Return instructions

Exive delivers exclusively to business customers. For these customers, we apply return conditions as described in the general terms and conditions. The description below is a further explanation of these return conditions:

1. Check upon receipt

The buyer is obliged to check the delivered products immediately upon receipt for correctness, quantities and visible defects. Any defects or discrepancies must be reported to us in writing (via e-mail) within 3 working days of delivery at info@exive.eu

2. Notification of return

Would you like to return a product? Please notify us within 14 working days of receipt via info@exive.eu. Please include:

1. your company name and the invoice number related to the return,
2. the item number and the reason for return.

Please note: please wait to return products until you have received a confirmation and further instructions from us.

3. Conditions of return

1. Products must be unused, unopened and in original, undamaged packaging,
2. labels and seals must not have been removed,
3. the invoice or packing slip must be enclosed.

Returns that do not comply with these conditions may be refused by us or only partially credited.

4. Assessment and acceptance

Returns will be assessed by us upon receipt. Only products that meet the above conditions and are returned within the agreed period are eligible for a refund or exchange.

5. Costs

The cost of return shipping is always the customer's responsibility, unless expressly agreed otherwise.

For accepted returns, 10% of the net product amount will be charged in handling costs, unless otherwise agreed in writing.

6. Confirmation

You will receive a confirmation from us once the return has been received and assessed. We recommend that you keep your proof of postage until the return is fully processed.